Zendesk tickets, right from Outlook
ZenLog lets your agents create Zendesk tickets from email, or add an email to a customer's open ticket, without leaving Outlook.
How it works
From install to your first ticket in a few minutes.
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Install it for your team
Download the add-in from ZenLog and install it in Outlook yourself, or have a Microsoft 365 administrator install it for everyone at once.
Then open any email and select ZenLog on the ribbon.
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Sign in to Zendesk once
Each agent signs in with their own Zendesk account, so tickets and comments are recorded under their name.
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Turn emails into tickets
Add the email to one of the sender's open tickets, or create a new ticket with the subject and message already filled in.
Features
Everything your agents need to handle support email in Zendesk.
Create tickets from email
Turn any email into a Zendesk ticket in two clicks. The subject and body are filled in, and the sender becomes the requester.
Add email to open tickets
See the sender's open tickets next to the email and add it to one as a private note or a public reply.
Secure Zendesk sign-in
Agents sign in with their own Zendesk account through OAuth, so every ticket and comment is recorded under their name.
Install for your whole organization
Install it yourself, or have a Microsoft 365 administrator deploy it to everyone from the admin center.
License control
Owners can turn the add-in off or rotate its license key at any time. Every installed copy picks up the change within minutes.
Activity log
See who downloaded the add-in and every license check, with owner and member roles for your team.
Requirements
What you need before you install the add-in.
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Outlook
New Outlook for Windows, Outlook on the web, classic Outlook for Windows with Microsoft 365, or Outlook for Mac. Outlook 2016 and 2019 perpetual licenses without WebView2 are not supported.
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Zendesk
A Zendesk Support account, with an agent login for each person using the add-in.
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Zendesk administrator
Someone who can create an OAuth client in Zendesk Admin Center. It is done once for your organization.
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Microsoft 365 administrator (optional)
Needed only to install the add-in for everyone at once. Otherwise each person installs it from a file.
Pricing
One price for your whole organization. Try it free for 30 days, no card required.
Each plan covers every agent in your organization and includes all features. Cancel at any time, with a 14-day money-back guarantee. Refund Policy