Terms and Conditions

1. Who we are

ZenLog is owned and operated by Robert Mulvaney d.b.a. ZenLog ("we", "us" or "our"). These terms are an agreement between Robert Mulvaney d.b.a. ZenLog and the organization that registers for ZenLog ("you"). By registering for or using ZenLog, you agree to them.

2. The service

ZenLog is an add-in for Microsoft Outlook, together with this website. It lets your agents create Zendesk tickets from email and add email to open Zendesk tickets, and lets your owners manage the add-in, its license key, your users and your subscription.

To use it you need your own Outlook and Zendesk accounts. ZenLog is not affiliated with, or endorsed by, Microsoft or Zendesk, and your use of their products is covered by their terms.

3. Your account

• You must give accurate information when you register, and keep it up to date.
• You are responsible for the people you add to your organization, and for keeping passwords and your license key secret.
• The person who registers must have the authority to accept these terms for the organization.

4. Free trial and subscription

• New organizations get a 30-day free trial. No card is required.
• After the trial, the add-in needs a paid subscription: $10 per month or $99 per year, for your whole organization. Taxes may be added at checkout.
• A subscription renews automatically at the end of each month or year until you cancel it.
• You can cancel at any time from the Subscriptions page. The add-in keeps working until the end of the period you have paid for.
• If the trial ends without a subscription, or a payment fails, the add-in stops working until a subscription is active.
• We may change our prices. We will tell you before a new price applies to your next renewal.

5. Payments and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds are covered by our Refund Policy.

6. Acceptable use

You agree not to:

• use ZenLog in a way that breaks the law or the rights of others;
• share your license key or the add-in outside your organization, or resell the service;
• try to get around the license check, or to access another organization's data;
• interfere with the service, or test its security without our written permission.

7. Your data

You keep all rights to your data. Email and ticket content goes directly between Outlook and your Zendesk account, and is not stored by us. How we handle the information we do hold is described in our Privacy Policy.

8. Our rights

ZenLog, including the add-in and this website, belongs to Robert Mulvaney d.b.a. ZenLog. While your trial or subscription is active, we give your organization a non-exclusive, non-transferable right to install and use the add-in for its own business.

9. Availability and changes

We work to keep ZenLog available, but we do not promise that it will be uninterrupted or free of errors. It depends on Outlook and Zendesk, which can change or be unavailable for reasons outside our control. We may add, change or remove features.

10. Disclaimer and limit of liability

To the extent the law allows, ZenLog is provided "as is", without warranties of any kind. We are not liable for indirect or consequential losses, or for lost profits or lost data. Our total liability to you for any claim is limited to the amount you paid for ZenLog in the 12 months before the claim.

11. Ending the agreement

You can stop using ZenLog and cancel your subscription at any time. We may suspend or close an account that breaks these terms. When an account is closed, the add-in stops working for that organization.

12. Changes to these terms

We may update these terms. The date at the top shows when they last changed. If a change is significant, we will tell your owners by email. Continuing to use ZenLog after a change means you accept it.

13. Contact

Questions about these terms go to Robert Mulvaney d.b.a. ZenLog at [email protected].