Privacy Policy

This policy explains what information Robert Mulvaney d.b.a. ZenLog ("we") collects when you use ZenLog, why, and what you can do about it.

1. Information we collect

• Account details. Your name, email address and phone number, and your organization's name, address and phone number.
• Zendesk connection. Your Zendesk subdomain and the identifier of the OAuth client your administrator creates for the add-in.
• Add-in activity. Each add-in download and license check, with the IP address and browser it came from. These records are deleted after 90 days.
• Error reports. Technical details of failed requests and errors in the add-in, such as the error message and the IP address. They never include email content or email addresses, and are deleted after a short period.
• Website visits. We count visits to our home page, with the referring website and the type of device. Your IP address is not stored.
• Subscription status. Your plan, its status and its billing dates. Payments are taken by Paddle, so we never see or store your card details.

2. Information we do not collect

The add-in sends email and ticket content directly from Outlook to your own Zendesk account. It does not pass through, and is not stored on, our servers. Signing in to Zendesk is relayed through our server so that it can be completed, and the sign-in details are held for no more than a few minutes. We do not store your Zendesk password or access tokens.

3. How we use it

• To provide ZenLog: signing you in, checking your license and connecting the add-in to your Zendesk.
• To manage your trial and subscription, and to email you about them.
• To keep the service secure and to find and fix problems.
• To understand how many people visit our website.

We do not sell your information, share it for cross-context behavioral advertising, or use it for advertising ourselves.

4. Who we share it with

• Paddle. Our reseller and Merchant of Record, which takes payments and handles tax and invoices. Paddle receives the billing details you enter at checkout, under its own privacy policy.
• Google. When you type your organization's address, what you type is sent to Google Maps to suggest matching addresses.
• Service providers. The companies that host ZenLog and deliver its email, only as needed to do so.
• Authorities. When the law requires it.

5. Cookies and your choices

We use only the cookies needed to run ZenLog. They are always on, because the site does not work without them. We do not use advertising or third-party analytics cookies.

• zenlog-session. Keeps you signed in and holds your session. It expires after 120 minutes without activity.
• XSRF-TOKEN. Protects forms against requests forged by other websites. It expires with your session.
• remember_web. Set only if you tick "Remember me" when you log in. It keeps you signed in between visits until you log out.
• zenlog_cookie_consent. Remembers your choice in Cookie settings for 180 days, after which we ask again.
• Appearance. Your light or dark mode preference is kept in your browser's local storage, not in a cookie, and is never sent to us.
• Paddle. The checkout is provided by Paddle, which sets its own cookies on the checkout page to take your payment and prevent fraud.

The one optional thing we do is count visits to our home page, which sets no cookie. We only count your visits if you accept Analytics. You can change your choice at any time under Cookie settings at the bottom of this page. If your browser sends the Global Privacy Control signal, we treat it as turning everything optional off, without you having to do anything.

6. How long we keep it

We keep account information for as long as your organization has an account, and afterwards for as long as we need it to meet our legal obligations. Ask us if you want your account and its information deleted.

7. Your rights

You can see and correct most of your information in your profile and organization settings. You can also ask us for a copy of your information, to correct it or to delete it. Depending on where you live, you may have further rights under your local privacy law, including the right to complain to your data protection authority.

8. Security

Connections to ZenLog are encrypted with HTTPS, passwords are stored hashed, and each organization can only reach its own data. No system is perfectly secure, so we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy. The date at the top shows when it last changed, and we will tell your owners by email about significant changes.

10. Contact

Questions and requests about your information go to Robert Mulvaney d.b.a. ZenLog at [email protected].