Refund Policy

Last updated: October 1, 2026

Try it free first

Every organization gets a 30-day free trial of ZenLog, with no card required, so you can make sure it works for you before you pay.

14-day money-back guarantee

If you are not satisfied, you can ask for a full refund within 14 days of a payment, whether it is your first payment or a renewal.

How to ask for a refund

Our orders are processed by our online reseller Paddle.com, the Merchant of Record for all our orders, which also issues refunds.

  • Email Robert Mulvaney d.b.a. ZenLog at [email protected] from the address on your account, or
  • Contact Paddle at paddle.net with the email address you paid with, or use the link in your receipt.

Refunds go back to the payment method you paid with. How long they take to appear depends on your bank or card provider.

Canceling

You can cancel your subscription at any time from the Subscriptions page. Canceling stops future renewals, and the add-in keeps working until the end of the period you have paid for. After the 14 days, payments are not refunded for the unused part of a period.

When a payment is refunded, the subscription it paid for is canceled and the add-in stops working for your organization.

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